Phone help lines and websites
If you need to talk to someone, find more information or find out where you can go to see someone, the numbers and websites below may be helpful.
beyondblue support service
Then there are those days when something isn’t quite right, you’ve got something on your mind, or things just seem too much. Whatever it may be, sharing the load with someone else can really help.
So no matter who you are, or how you’re feeling, you can talk it through with us.
All calls and chats are one-on-one with a trained mental health professional, and completely confidential. Although we may ask for your first name and some general details, you can let us know if you’d like to remain anonymous.
- 13 11 14 (cost of a local call)
For urgent assistance call Lifeline 13 11 14 which is a 24-hour telephone counselling service.
The Lifeline National Service Finder (www.lifeline.org.au/find_help/service_finder) is a comprehensive online national database of low-cost or free health and community services offered throughout Australia.
Kids Help Line
- 1800 55 1800 (free call from land line)
Kids Help Line offers free confidential 24-hour telephone counselling services for 5 to 25 year olds in Australia. On the Kids Help Line site, you can email a counsellor or chat to one online between 3pm and 9pm Queensland time, Monday to Friday and 10am and 4pm Queensland time, Saturday.
Information for young carers
Do you help care for someone who has an illness, a disability, a mental health issue or who has an alcohol or other drug problem? Are you in need of support? Check out these sites for support, information and assistance.
- Young Carers www.youngcarers.net.au 1800 242 636
- Carers Australia www.carersaustralia.com.au 1800 242 636
- Commonwealth Respite and Carelink Centre www9.health.gov.au/ccsd/index.cfm 1800 052 222
- Children of Parents with a Mental Illness www.copmi.net.au/
Go to the website to find information, support and help near you. The National Youth Mental Health Foundation - offers a comprehensive website and one-stop-shop services that are youth-specific, and therefore youth-friendly. headspace employs a range of different health workers and programs with a focus on the needs of young people. These include; GPs, psychologists, alcohol and drug workers, as well as education and employment programs.
Orygen Youth Health
ReachOut.com is a web-based service which aims to inspire young people to help themselves through tough times. The ReachOut.com site has fact sheets and personal stories about a wide range of health and lifestyle issues, as well as profiles of famous people, an e-newsletter and a database where you can look for help in your area. ReachOut.com is an initiative of the Inspire Foundation.
Reach Out Central
Designed specifically for young people, Reach Out Central (ROC) is an interactive program that’s designed to help you explore how your thinking, behaviour and feelings all interact with each other, and to help you improve and learn new life skills.
The Inspire Foundation
The Inspire Foundation combines technology with the direct involvement of young people to deliver innovative and practical online programs that prevent youth suicide and improve young people’s mental health and wellbeing.
- Helpline number 1800 18 SANE (7263).
- Information and advice 9-5 weekdays EST. Request free InfoPack 24 hours.
Somazone is a website that was developed by young people for young people, with the assistance of the Australian Drug Foundation (ADF). The website focuses on health and lifestyle issues such as mental health, drug- use, relationships and body image, with fact sheets, personal stories and advice on where to get help.
Itsallright.org is SANE’s website for young people with a parent or friend affected by mental illness.
The Black Dog Institute
- expert information on depression and Bipolar Disorder
- information about causes and treatments
- online self-assessment tools
- a section on getting help for people experiencing depression and their carers
- a page on depression in teenagers and young adults. www.blackdoginstitute.org.au/public/depression/inteenagersyoungadults.cfm
What Works 4 U
WhatWorks4u.org enables young people to share what treatments have worked for their mental health difficulties and learn what treatments other young people have reported as helpful. Whatworks4u hopes to increase awareness of treatment options and inform treatment decisions based on what has worked for similar young people. Over 500 young people have shared their experience -
Comprehensive, evidence-based information about depression and its treatment (including medical, psychological and alternative therapies). BluePages also includes interactive depression and anxiety quizzes, descriptions of the experience and symptoms of depression, a relaxation download, and extensive resources for help. Participation is free and anonymous.
A popular interactive program that teaches cognitive-behaviour therapy skills for preventing and coping with depression. MoodGYM has been extensively researched and its effectiveness has been demonstrated in randomised controlled trials. Participation is free and anonymous.
Online support group for people affected by depression, bipolar disorder, anxiety disorders, and borderline personality disorder. It aims to destigmatise mental disorders, and to provide support, hope and opportunities for sufferers and carers to share successful coping strategies. The group is run as a moderated bulletin board with strict protocols to enhance safety. Participation is free and anonymous.
e-hub’s latest interactive self-help program includes modules for social anxiety, generalised anxiety and depression. It provides self-help training drawn from cognitive, behavioural and interpersonal therapies as well as relaxation and exercise. Participation is free and anonymous. Modules for panic disorder, bereavement and relationship breakdown will be deployed in 2010.
Provides consumers and professionals with information about e-health online applications for mental health and physical health disorders. Websites throughout the world are reviewed and ranked by a panel of health researchers Consumers are invited to submit rankings and comments. Participation is free and anonymous.
Eating Disorders Foundation of Victoria
The Eating Disorders Foundation of Victoria is the primary source of support, information, community education and advocacy for people with eating disorders and their families in Victoria.
State-based Alcohol and Drug Information Services
- ACT - (02) 6207 9977
- QLD - 1800 177 833
- NSW - 1800 422 599 or (02) 9361 8000
- NT - 1800 131 350
- SA - 1300 131 340 or (08) 8363 8618
- VIC - 1800 888 236
- TAS - 1800 811 994
- WA - 1800 198 024 or (08) 9442 5000
National Cannabis Prevention and Information Centre
Cannabis Information and Helpline
- 1800 30 40 50
- 1300 85 85 84
National Drugs Campaign
The National Drugs Campaign aims to reduce the uptake of ecstasy and other illicit drugs among young Australians by raising awareness of the harms associated with drug use and encouraging and supporting decisions not to use. The website provides information for young people about different illicit drugs and provides details about where to get help.